Liability and Insurance
While most moves go smoothly, accidents do happen and some items may be lost or damaged in transit. In general, the mover is liable for the value of the goods they transport. There are, however, different levels of liability: the level the customer chooses determines the type and amount of reimbursement he or she will receive if an item is lost or damaged.
Minimal Liability – 30 Cents per Pound per Article
According to New York state law, local movers are required to provide their customers with the most economic protection available at no additional charge. However, the protection is minimal. The mover assumes liability for no more than 30 cents per pound per article.
This liability is not insurance policy governed by state insurance laws; instead, it is federal contractual tariff levels of liability authorized under Released Rates Orders of the Surface Transportation Board of the U.S. Department of Transportation.
In addition to the aforementioned liability, some movers may also offer to sell or obtain separate liability insurance for a customer. The cost of this insurance is not included in the basic move and must be purchased separately by the customer. This is not valuation coverage governed by federal law—it is optional insurance regulated by state law.
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Our Customers Say:"I highly recommend Better Movers. They arrived on time and were courteous. They were careful and protective with our furniture and nothing was damaged. The movers were professional, careful, and very reasonable. Their quote was very competitive and the final cost was right on the estimate. We would happily use them again" (June 2011)
Robert Taylor, Manhattan, NY